Swift Straw Blog

In his book “Never Split the Difference”, hostage negotiator Chris Voss always does two critical things. He makes the person feel like they are in control by leading with questions, and he mirrors or repeats back to them what they just said so they feel heard and understood. Both tactics are...

The other day I heard a great interview with Jeff Bezos. Here are a few takeaways:

“A goal without a plan is just a wish.”